Returns & Exchanges
At Catch Pro Australia, we stand by the quality of our products and offer a 30-day return policy for unused items in their original packaging. We aim to ensure every customer is satisfied with their purchase through a transparent and efficient exchange process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original condition and include all tags, manuals, and a copy of your purchase receipt.
Ship to Catch Pro
Affix the provided shipping label and drop off your parcel at any authorized Australian postal service location.
Refund Processing
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing